Returns & Exchanges

At Jim Thompson, we strive for your complete satisfaction with our premium products. If you are not entirely pleased with your purchase, you may return eligible items in their original condition within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags and labels remain attached to maintain eligibility for a refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects and approves the return, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing